Payment Methods
ESQ Designs accepts the following forms of payment:

*Money Order or Cashiers check addressed to ESQ Designs. You can mail to our P.O. Box 4252 Sunland, CA 91040

*Credit Card payments can be done via Pay Pal. No account membership is necessary to pay via Pay Pal. For further questions regarding Pay Pal, please contact the ESQ Design staff. 

Alternate Shipping Address
If your billing address is a P.O. Box or if you would like your delivery to be discreet, you can provide a shipping address other than your billing address. For added security from fraudulent charges to your credit card, please provide the alternate shipping address to your credit card company. Your sales representative will verify that both addresses are on file with your credit card company.

Saturday Delivery
For your convenience, Saturday delivery can be arranged if weekday delivery is not suitable. Though shipping companies provides this service to a vast majority of US cities, delivery in your area is subject to availability. One of our sales consultants will be glad to assist in verifying Saturday delivery in your area. If you are interested in requesting Saturday Delivery, please contact one of our sales representatives.

Shipping and Handling
All packages shipped from ESQ Designs are fully insured to your doorstep. For security purposes, signature is required for all deliveries, regardless of signature waivers you may have on file with any shipping company.

Returns
ESQ offers a 30-day return period for a full refund (minus any special requests), as long as everything is returned in its original condition and with all contents. Every loose diamond purchased through ESQ Design is accompanied by its original diamond grading report, and all rings, pendants, and bracelets are shipped in a leather box. We require that these items are included in your return in the condition you received them or a replacement fee will apply. Your account will be credited once the package has been received and reviewed by our gemologists.

Sales Tax
All orders shipped within the State of California will be subject to sales tax.

Ring Sizing
ESQ Designs offers free ring sizing within the first 90 days from the original shipment date. Most rings can be resized within 4 business days. Depending on the size discrepancy, some rings will take approximately 8-10 business days.

Repair Service
ESQ Designs offers repair services. A fee may apply for any service or repair item that may seem abused or altered in any way. Please call a representative toll-free at 1-949-280-1339 for further details.

Product Availability
All diamonds listed on our website are subject to availability. With the high volume of orders we receive and the items we carry, at times, an item may be sold before we are able to update our site. If an item is out of stock, a sales consultant will personally and promptly contact you to help you search for a comparable item.

Product Pricing
Management makes every attempt to ensure that our expansive online catalog is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. Due to pricing fluctuations in the diamond market, our prices are subject to change without notice.

ESQ Designs Policy and Industry Stance on Conflict Diamonds
Here at ESQ Designs we adhere to a strict, zero-tolerance policy toward conflict diamonds. ESQ Designs only deals with highly reputable and well-known diamond suppliers who participate in the System of Warranties and follow the guidelines of the Kimberly Process.  All diamonds provided by ESQ Designs are obtained through legitimate sources, and are guaranteed to be conflict free.

The World Diamond Council was formed in 2000 to help stop the trade of conflict diamonds. Governments as well as nongovernmental organizations have adopted the Kimberley Process to police trade lines and aide in banning the sale of conflict diamonds.  The Kimberly Process, which came into operation on January 1, 2003, is a system to ensure every rough diamond crossing the border is certified conflict free by a strict system of forgery-resistant documents and serial numbers. This process has helped make more than 99% of all diamonds traded in the industry conflict free.

If you have any questions or concerns in regards to your diamond purchase, please contact one of our knowledgeable representatives to assist you.